Controller: Nova Vet Family LLC
Address: 605 Düsseldorf Business Point, Al Barsha 1, Dubai, UAE
Email: [email protected]
Nova Vet Family and its subsidiaries and affiliates respect your privacy and value the relationship we have with you. Therefore, we handle your Personal Data (as defined below) responsibly, and we want you to be familiar with how we collect, use, disclose, and protect your Personal Data. This Privacy Policy describes our practices in connection with your Personal Data and your related rights.
This Privacy Policy also describes our practices in connection with Personal Data that we collect about professionals such as veterinary professionals, students, and health care experts ("Professionals"), in order to provide them with professionally-oriented services ("Professional Services").
In this Privacy Policy, we refer to our Websites, Apps, Devices, Social Media Pages, email messages, advertisements, services & solutions recommendations, and offline activities. We may provide additional notices in connection with certain Services or offerings.
Personal Data is data that identifies, describes, or is reasonably capable of being associated with or linked with you. This includes information like name and email address, and can also include other identifiers as explained below.
When you interact with our Services, we may collect the following categories of Personal Data. All of these categories may not apply to your interaction with us, but this policy provides an overview of categories and possible interactions.
We and authorized third-party service providers working on our behalf collect Personal Data in a variety of ways.
We collect Personal Data through the Services, for example, when you sign up for a newsletter, register an account, create a profile, interact with our Services through applications, chatbots, surveys, or other features, or make a purchase.
We shall also collect Personal Data from you offline, for example when you reach out to us with any other inquiry or when you visit our booth at Vetshows or industry events, or through our Business Partners.
Moreover, if you connect your social media account to any account offered by us, you will share certain Personal Data from your social media account with us, such as your name, email address, etc. that may be (or that you make) accessible to us.
Finally, when you interact with our Services, advertisements, and open or click the emails we send, we shall automatically collect certain information using cookies, pixels, web beacons, and other tracking technologies. Certain data is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services (such as the App) you are using.
When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what data and files have been downloaded to the App based on your device number.
Cookies allow us to collect data such as browser type, time spent on the Services, pages visited, referring websites, and other traffic data. If you do not want data collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You may also wish to refer to http://www.allaboutcookies.org. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs.
Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the performance of our marketing campaigns, and compile statistics about usage of the Services and response rates.
We use Google Analytics, among other similar technologies, which uses cookies and similar technologies to collect and analyze data about use of the Services and report on activities and trends. This service may also collect data regarding the use of other websites, apps, and online resources. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on.
Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as localizing the differential diagnosis in VetifyPro.
Cookies are small files that are downloaded to your computer or mobile device when you visit a website. Generally, cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device. A cookie assigns a unique numerical identifier to your web browser, and may enable us to recognize you as the same user who was at our website in the past and relate your use of the website to other information about you. Cookies perform many different functions, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Our websites use cookies, including 'functionality cookies' which allow our websites to remember choices you make and provide enhanced, more personal features. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites.
We understand that you may want to control which cookies are set as part of your visit to our sites. You can manage the use of cookies on your devices by using our Cookie preferences tool and/or functions available on most internet browsers. Cookies can also be deleted from your device's storage medium at any time. If you choose to delete or refuse cookies, please bear in mind that you may not be able to use the full functionality of our websites. If you have disabled one or more cookies, we may still use information collected from cookies before your disabled preference was set. However, we will stop using the disabled cookie to collect any further information.
We and authorized third-party service providers working on our behalf use Personal Data for legitimate business purposes and accomplishing our business purposes.
We use Personal Data to:
We do not sell or share Personal Data for monetary or other valuable compensation.
We use reasonable organizational, technical, and administrative measures to protect Personal Data within our organization and endeavor to prevent unauthorized access. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.
We retain Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law and Company policy.
The criteria used to determine our retention periods include the length of time we provide the Services to you, the length of time we have an ongoing relationship with you, and the length of relevance of these data to train our algorithms.
We may use third-party services, for instance to process payments. Your Personal Data will be collected by such a third party and not by us, and will be subject to the third party's privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party's collection, use and disclosure of your Personal Data.
Given that we operate internationally, our processing of your Data may involve international transfer. The Data may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using the Services, you understand that your Personal Data will be transferred to countries outside of your country of residence, to businesses in countries which may have data protection rules that are different from and not equivalent to those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Data. By using the Services and providing your Personal Data, you acknowledge that the Personal Data may be processed outside your residence. Where required, we use appropriate safeguards (ie. EU Standard Contractual Clauses, UAE PDPL mechanisms) and supplementary measures.
The law in your jurisdiction may provide you with certain rights with respect to your Personal Data.
If you reside in the EEA, you may lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection law has occurred. Regarding jurisdiction and cross-border transfers, some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission, to protect your Personal Data.
If you reside in Australia and to the extent that the Australian Privacy Act 1988
If you would like to exercise your data privacy rights, subject to applicable local laws, you may contact us. We will respond to your request consistent with applicable law.
For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion, or to be able to honor opt-out requests.
