By British Veterinary Receptionist Association
Veterinary receptionists are the first and last point of contact with clients, and are the face of the veterinary clinic. The British Veterinary Receptionist Association (BVRA) is the only organisation to support this critically under-valued and under-addressed role through bespoke training, education, and career development.
Nova Vet Family believes strongly in this mission, and is including BVRA membership with every Nova Vet Family subscription! There is no better opportunity to boost client retention and satisfaction while also improving team morale, staff retention, and workplace efficiency.
In today’s competitive environment, the quality of your front-desk team can make all the difference. Demotivated, unskilled, or poorly trained receptionists may inadvertently lower customer satisfaction, risking the loss of clients and revenue while negatively impacting your clinic’s reputation. And every vet knows how much smoother the day runs when a trained receptionist is at the desk.
BVRA’s comprehensive training and career progression programs develop skilled and invested veterinary receptionists, leading to improved staff retention, boosted team morale, more efficient working practices, higher client satisfaction, better team communication, and ultimately an increase in clinic revenue.
BVRA was founded in October 2017 with the mission to support and raise the profile of veterinary receptionists through training, education and development. With nearly 7,000 members, BVRA is the only organisation representing veterinary receptionists. They provide a wealth of training courses as well as holding the Register of Associate Veterinary Receptionists.
BVRA membership—for up to five staff members—is complimentary for all Nova Vet Family members. Take advantage of this amazing offer today!
To learn more, visit:
www.bvra.co.uk
